Client Coverage (Banking sector)

Strategy Execution (20%):
Take ownership of implementing PBB Group and Country initiatives and market position aligned to Customer Value Propositions, Product and Segmentation;
Take ownership of implementing on Distribution strategic initiatives that will be aligned to PBB country commitments.
Drive focus on Distribution initiatives that will focus on increasing effectiveness of digital channels by all segments
Drive the execution of different Points of representation that are cost effective and deliver the Bank´s strategy.

Financial management (30%):
Drive all the financial indicators – acquisition across all segments; balance sheet, ROE, NII, NIR, Jaws and HE;
Inputs on budgeting, planning execution thereof and monitoring across all branches;
Develop action plans for corrective action in all incidents of variance.

New business and commercialization (30%):
Develop business cases and take ownership of new service and acquisition models for the Distribution, focusing on:
Customer growth and onboarding in Local markets in a cost-effective way;
Increased customer convenience;
Cost minimization strategies;
New revenue generation;

Operational effectiveness (10%):
Drive digitisation of all processes in the branch network in alignment to the strategy of client using all relevant channels and platforms e.g. ATM´s, ED, Voice Branch etc;
Ensure that all processes for event incident management, problem management and change management are drawn up, update timeously and adhered to;
Ensure that all people management, operational risk management, and customer service management processes are adhered to.

Compliance (10%):
Complying with country regulation in all operations;
Building and managing a culture of risk management.

A relevant business degree (e.g. B.Com; BA LLB);
A post-graduate degree (e.g. Chartered Accountant; MBA) is an advantage;
6 to 8 years’ experience in banking or financial services (including experience in the field, either in a province or region, coupled with experience in a head office environment);
3 of which must have been in a middle management role;
In-depth knowledge of the banking and the banking industry (e.g. knowledge of relevant procedures; Code of Banking Practice; products/services; local target market.);
High-level knowledge in the management of all business processes within a bank, including all procedural and regulatory restraints;
Basic financial knowledge;

Technical competencies:
Computer literacy;
Accounting/budgeting skills;
Risk management skills;
Retail Banking knowledge;
Business acumen;
Financial management skills;
Numerical skills;

Personal competencies:
Ability to develop and mobilise people around a shared vision and values, and manage people towards achieving objectives;
Able to translate the organisational strategic initiatives into the required Business/Functional unit strategies, business initiatives, and resources, and the communication of these initiatives in order to ensure successful implementation;
Able to appropriately allocate responsibility, authority and accountability within the team to enable the business/functional unit to achieve its set outcomes;
Demonstrates the ability to establish and maintain appropriate and relevant relationships (internal and external) based on trust, openness and mutual respect;
Able to work co-operatively and constructively with all parts of the organisation in order to achieve the overall goals of the organisation;
Able to exercise appropriate influence at all levels of interaction (PBB country Exco, peers, staff, industry bodies, regulators, etc.);
Able to use well-developed future-oriented thinking to current business decisions translating abstract visions into practical steps for others;

Problem solving, planning and decision making:
a) Problem solving:
A strategic integrator;
Strategically orientated concerned with ensuring the current and future viability of the Self Service Channel components impacted by the technology/product decisions;

Planning:
b) Short range planning with impact noticeable within 6 months;
Long range planning with impact noticeable in 6 to 12 months;

Decision making:
c) Makes decisions by relating and comparing information through securing relevant information from contradicting and ambiguous information and identifying key issues;
Represents Customer Channels at the relevant Exco meetings, steering committees and forums, and is mandated to make the relevant decisions on the committee;
Takes a long-term view when making decisions and takes into account factors such as national industry trends, the macro-economic environment as well as socio-political factors.

Empresa líder em Banca / Serviços Financeiros / Seguros